Each product has been made to fit you and has been designed very carefully to ensure each item is made with the proper fit.

SUPERIOR THE LABEL is an exclusive only retailer and all products are uniquely designed from Australia.  Their may be similar products online but never the same.  SUPERIOR is made with high quality fabrics and each product is unique to SUPERIOR.  

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

All products are securely stored and shipped on site from Queensland, Australia.

We pride ourselves on our extremely fast reliable shipping.  Orders placed before 8pm AEST will be packaged same day and ready for next day shipment and all express orders are prioritised. To be safe the following guidlines should be referred.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe safely.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Yes! Once your order has been placed, you will receive an order confirmation (please check your junk mail and mark SUPERIOR as a safe sender to receive notifications).  Once your order is packaged, your order is then booked with our shipping carriers.

We have agreements with Australia Post, Couriers Please, Aramex for domestic and international orders. 

Yes, we offer full and partial refunds.

It's best to create a profile so that you can raise a return request yourself. Alternatively, you can email info@superiorthelabel.com.au to manage your return. 

Please enquire for more information about our Refund policy.

A refund request can be submitted within 30 days of you placing your order.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

You will receive your refund once your item has been returned and cleared for inspection.  If the item is in perfect resale condition, we will approve the return and issue the refund immediately.